Order Processing, Shipping and Local Pick-Up Information
When you place your order successfully, you will immediately receive an email with details of your purchase. Please check your spam filter if you don’t see it or contact us for confirmation. Please review the details of it, especially the destination address. We cannot be responsible for non-delivery due to errors in the address which you provide. If a shipped order is returned due to an incorrect address, we will refund the order, excluding the shipping fee, and request that you re-submit your order.
Local Pick-Up in Toronto
Subject to any COVID-19 restrictions which may exist at the time, it is expected that curbside pick-up of purchased items will occur on April 8 and 9, 2022 at Kingsway-Lambton United Church, 85 The Kingsway in Toronto. If you choose this option at checkout, you will receive an email with instructions about the pick-up protocols and what to bring with you.
What if I am unable to pick-up my artwork on April 8 or 9?
Please contact us at email@example.com to make arrangements for pick-up if you are not available on April 8 or 9. We have limited insured storage space in which to hold sold art and we will do our best to work out a suitable pick-up day/time. Thank you in advance for making best efforts to pick-up on the designated days.
Shipping Within Canada
Canadian customers will have their purchases shipped by Canada Post and FedEx beginning April 9, 2021.
Shipping to Other Jurisdictions
At this time, we only ship to customers in Canada.
Shipping costs are calculated by the weight, size of the packaged item and delivery schedule at the time of checkout, and are at the buyer's expense.
Refunds, Returns and Exchanges
Our policy on refunds, returns and exchanges can be found in a separate policy statement. Please be aware that ALL SALES ARE FINAL.
How Do I Check the Status of my Order?
When your order has been shipped, you will receive an email along with a Tracking Number. We can also be reached at firstname.lastname@example.org should you have questions.
Items shipped are insured during transit by Kingsway-Lambton Art Show & Sale.
A Special Note when Purchasing Tickets for the "Art for Charity" Draw